Factors Impacting Consumers' Propensity to Use Mobile Payments: Systematic Review of the Literature

Abstract

This study's primary goal is to determine the global factors impacting the uptake of mobile payments. In order to examine recent research on fintech uptake or acceptability using several datasets, this report uses the systematic literature review approach. 56 papers from different publications with varying theoretical origins and national settings make up the final examined materials. According to the study, 36 factors that influence consumers' intentions to use mobile payments have been recorded in the literature. Users' characteristics, system characteristics, and service characteristics are the three categories of criteria that affect consumers' propensity to use mobile payments. With a total percentage of 225%, it was shown that the System and Service elements are the most often repeated and, thus, the most influential on consumers' desire to embrace mobile payment. With a total percentage of 66%, users' characteristics had the least impact on consumers' intentions to use mobile payments. Additionally, the study discovered that the effects of several elements vary depending on the study's location.